At 2:Three Consulting, our vision is simple: better experiences for employees and customers start with strong, thoughtful, purpose driven WFM teams.
Dan has decades of WFM experience and is a proven thought leader in the CX and WFM space. Consistently named a Thought Leader to Follow and a Featured Contributor for ICMI. He helps organizations see that WFM is more than spreadsheets cranked out in the corner of the call center. It can be a strategic asset that drives better outcomes for employees, customers, and the business.
Curiosity drives us. We listen to understand your environment instead of showing up with a playbook. We put assumptions out in the open and embrace the tension they create. We make sure WFM teams aren’t just executing requests but tying their work to the organization’s direction and purpose, helping WFM turn into a strategic asset.